Privacy Policy
Effective Date: [Insert Date]
Who We Are
Maisha Trails is a tours and travel company based in, Nairobi, Kenya. Our website address is: https://maishatrails.africa. For any privacy-related inquiries, please contact us at: info@maishatrails.africa.
1. Information We Collect
We collect and process personal data to provide you with our services and enhance your experience. The types of data we collect include:
1.1 Comments
When visitors leave comments on our website, we collect:
- The data shown in the comments form (e.g., name, email, comment).
- The visitor’s IP address and browser user agent string for spam detection.
An anonymized string (hash) created from your email address may be sent to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if available) will be visible to the public alongside your comment.
1.2 Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.
1.3 Cookies
We use cookies to enhance your browsing experience:
- Comment Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies last for one year.
- Login Cookies: Temporary cookies are set on the login page to check if your browser accepts cookies. These contain no personal data and are discarded when you close your browser.
- Session Cookies: If you log in, we set cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login persists for two weeks. Logging out removes these cookies.
- Editing Cookies: If you edit or publish an article, an additional cookie is saved in your browser. This cookie contains no personal data and expires after one day.
1.4 Embedded Content
Articles on our site may include embedded content (e.g., videos, images, articles) from other websites. Embedded content behaves as if you visited the other website, which may collect data, use cookies, and monitor your interaction with the content, especially if you are logged into that website.
1.5 Booking and Inquiry Data
When you book a tour or submit an inquiry, we collect:
- Personal information (e.g., name, email, phone number).
- Payment information (processed securely via third-party payment gateways).
- Travel preferences and special requirements.
1.6 Analytics and Tracking
We use third-party analytics tools (e.g., Google Analytics) to collect data about your visit, including:
- IP address.
- Browser type and version.
- Pages visited and time spent on the site.
- Referral source.
2. How We Use Your Data
We use your data to:
- Process bookings and inquiries.
- Improve our website and services.
- Communicate with you (e.g., confirmations, updates, promotions).
- Detect and prevent spam or fraudulent activity.
- Comply with legal and regulatory obligations.
3. Who We Share Your Data With
We may share your data with:
- Service Providers: Third-party vendors who assist with payment processing, email delivery, and analytics.
- Travel Partners: Airlines, hotels, and tour operators necessary to fulfill your booking.
- Legal Authorities: When required by law or to protect our rights and safety.
If you request a password reset, your IP address will be included in the reset email.
4. How Long We Retain Your Data
- Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
- User Accounts: For registered users, we store the personal information provided in their profile. Users can see, edit, or delete their information at any time (except usernames). Website administrators can also access and edit this information.
- Booking Data: We retain booking and payment records for as long as necessary to fulfill legal and tax obligations.
5. Your Rights Over Your Data
If you have an account on our site or have left comments, you can:
- Request an exported file of the personal data we hold about you.
- Request that we erase your personal data, excluding data we are obliged to retain for administrative, legal, or security purposes.
To exercise these rights, contact us at info@maishatrails.africa.
6. Where Your Data Is Sent
- Visitor comments may be checked through an automated spam detection service.
- Data may be transferred to and processed in countries outside Kenya, where data protection laws may differ. We ensure such transfers comply with applicable laws and provide adequate protection for your data.
7. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
For questions or concerns about this Privacy Policy or your data, please contact us at:
Email: info@maishatrails.africa
Address: [Insert Physical Address, South C, Nairobi, Kenya]
